FAQ Banner

FAQ

Returning Non Intimate Items
We accept returns withing 30 days of any non-intimate items for any reason.
Item must be returned in same condition received and in original packaging.

To return the item customers must obtain a Return Authorization Number (RAN) by using the Contact Us form.
Items returned without a RAN number may not be correctly credited to customers account.
Upon receiving returned products a replacement, store credit, or refund will be sent as per customer request.
SORRY, since we ship most items for free, we cannot provide return postage for returned items.

Returning Intimate Apparel Items*
Please note, due to State and Federal Health Regulations, intimate apparel (underwear, panties, thongs, men’s boxers & thongs, hosiery, pasties, nipple covers, nubra, wigs and wig accessories)can not be resold.
Any of these items returned will be discarded, or donated to a charity. We would not pay good money to receive a used panty, and don’t think you would buy from a store that sells used any of these used items.

Please Inspect Your Order As Soon As You Receive It.  If we sent the wrong item or the item is defective we will replace it, issue a store credit, or refund.  

*If you have canceled your order after it was shipped but before it arrived, you will be able to return it so long as it has not been opened.  Please contact us for instructions.  Kari

Categories: Returns, Refunds

Returning Non Intimate Items
We accept returns withing 30 days of any non-intimate items for any reason.
Item must be returned in same condition received and in original packaging.

To return the item customers must obtain a Return Authorization Number (RAN) by using the Contact Us form.
Items returned without a RAN number may not be correctly credited to customers account.
Upon receiving returned products a replacement, store credit, or refund will be sent as per customer request.
SORRY, since we ship most items for free, we cannot provide return postage for returned items.

Returning Intimate Apparel Items*
Please note, due to State and Federal Health Regulations, intimate apparel (underwear, panties, thongs, men’s boxers & thongs, hosiery, pasties, nipple covers, nubra, wigs and wig accessories)can not be resold.
Any of these items returned will be discarded, or donated to a charity. We would not pay good money to receive a used panty, and don’t think you would buy from a store that sells used any of these used items.

Please Inspect Your Order As Soon As You Receive It.  If we sent the wrong item or the item is defective we will replace it, issue a store credit, or refund.  

*If you have canceled your order after it was shipped but before it arrived, you will be able to return it so long as it has not been opened.  Please contact us for instructions.  Kari

Categories: Returns, Refunds